| 目标 : 透过成功的"商品-顾客面对面"来达到绩效 Goal : Achieve your results by being successful in: "face to face customers-merchandise" |
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我们的使命
Our Mission Center | 我们的使命 Our Mission | | | | 顾客 | | | |
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| | | | | 常 置 职 责 | | | |
| | | | | Permanent Responsibilities | | | |
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| | | | | | | | | | | | | 项 目 ITEMS | 完成 Done | 没有完成 Not done | |
| | 我们全部的努力都围绕着满足顾客需求这一核心。 | | | | 1. | 保证卖场整洁及货品充足、以让顾客舒适自由的活动与便利快速的购物。 | | | |
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| | | | | | Guarantee a constantly full,clean and well-arranged sales area, and let customers purchase easily and comfortably with convenience and speed. | | | |
| | 我们的使命是在我们的每一个市场中成为现代零售业的楷模。 | | | | | | | |
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| | | | | | | | | | | | | 2. | 带领员工以热忱的欢迎及亲切的态度，展现家乐福的顾客服务形象。 | | | |
| | We are totally focused on meeting the expectations of our customers. | | | | | | | |
| | | | | | Lead employees to provide a quality customer service image through enthusiastic welcome and friendly attitude. | | | |
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| | Our mission is to be the benchmark in modern retailing in each of our markets. | | | | | | | |
| | | | | 3. | 顾客服务导向并在部署间以身作则。 | | | |
| | | | | | Be service-minded to act as a role model to your subordinates. | | | |
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| | 我们的顾客 To our customers | | | | | | | | |
| | | | | 4. | 执行价格政策及对市调结果立即采取应变措施，以提供顾客最好的售价。 | | | |
| | 在每一个国家、每一种业态，在最好的商品选择中，提供最优的价格。 The best price and the best merchandise, in every banner and every country. | | | | | | | |
| | | | | | Provide the cheapest price to customers by applying pricing policy and reacting to pricing survey immediately. | | | |
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| | | | | | | | | | | | | 5. | 保证课内提供给顾客资讯的正确性（价格牌、促销端架、商品）。 | | | |
| | 我们的员工 To our employees | | | | | | | |
| | | | | | Guarantee the accuracy of customer information in your department (price tags, TG, products). | | | |
| | 提供一份有前景的工作和激励性的报酬，并以此使员工在相互信任的氛围中充分发挥自我能力，并提升自我。 The possibility of growth and fulfilment in a trusting environment, with interesting jobs and motivational compensation. | | | | | | | |
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| | | | | 6. | 倾听顾客的意见，并采取行动。 | | | |
| | | | | | Listen to customers and react to their suggestions. | | | |
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| | 我们的股东 To our shareholders | | | | 7. | 传达公司文化及核心价值给顾客。 | | | |
| | | | | | Express our culture and core values to customers. | | | |
| | 提供持续的投资回报，并保证我们多元化及全球化的成长前景。 A sustained return on their investment and the growth prospects of a global, multi-format retailer. | | | | | | | | |
| | | | | 8. | 检视所有影响课内形象的因素（仪容、用语及态度）， 并立刻采取行动。 | | | |
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| | | | | | Review all factors (appearance, language and attitude) that affect the image of the department and take immediate actions. | | | |
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| | 我们的合作伙伴、特许经营店或分公司 To our partners, franchisees or affiliates | | | | | | | |
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| | 拥有领先的业态和品牌，专业的市场和销售知识，采购能力和不断进步的技术。 Leading banners and brands, marketing and sales expertise, purchasing power and constantly improving techniques. | | | | 9. | 确保你及你的员工均能展现出家乐福的形象。 | | | |
| | | | | | Ensure you and your employees able to reflect the image of Carrefour. | | | |
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| | 我们的供应商 To our suppliers | | | | | | | | |
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| | 提供市场、顾客信息，及在平等与互惠的关系中为完善产品进行的合作。 Markets, customer intelligence, and cooperation to improve products through long-term, mutually beneficial relationships. | | | | | | | | |
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| | 全国性和当地社区 To local and national communities | | | | 特 别 目 标 | 完成 Done | 没有完成 Not done | |
| | | | | Specific objectives | |
| | 作为有责任感的经济成员和企业公民，积极参与社区的活动。 A deep commitment to the community, as a socially responsible economic actor and good corporate citizen. | | | | | | | | |
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超好
